What should GA4 receive for lead attribution?

GA4 should receive safe event names and parameters such as route, CTA intent, service category, UTM values, consent state, and conversion state. It should not receive names, emails, phone numbers, free-text messages, prompts, transcripts, secrets, or raw CRM notes.

Why use GTM dataLayer events instead of click selectors?

Stable dataLayer events survive UI changes better than selector-based click rules. They also let developers and marketers agree on one event contract for demo runs, contact submissions, book-call clicks, and qualified lead states.

Where should the CRM fit in the attribution model?

The CRM should own consented identity, lifecycle state, owner routing, service request context, meeting or follow-up state, and preserved campaign fields. GA4 and GTM measure behavior; the CRM owns follow-up operations.

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